News & Blog
News & Blog provides the latest insights into innovative communication solutions and telecommunications technology
Tel-Access
24 April 2025
QRIS Surges: National Digital Payment Revolution Displaces Visa and MasterCard
This article discusses the rapid surge in the use of QRIS as a form of digital payment revolution in Indonesia, which has significantly begun to replace the dominance of international networks such as Visa and Mastercard.
Tel-Access
17 April 2025
How to Save Costs on Outsourced Call Centre Agents with AI Bots
This article discusses how the use of Artificial Intelligence (AI), particularly chatbots and voicebots, can be a revolutionary solution to reduce these costs without compromising service quality.
Tel-Access
14 April 2025
Improving Customer Service for Medium-Sized Businesses Through AI Chatbots
AI chatbot is an artificial intelligence-based computer program designed to simulate human conversation. Instead of simply providing automated responses, modern chatbots can understand context.
Boy H Lubis
18 March 2025
Whitepaper: Implementing AI Bots to Improve Loyalty and Productivity of Customer Care Agents
This white paper discusses how the implementation of AI bots can increase customer loyalty and help customer service agents become more productive and efficient in handling interactions.
Boy H Lubis
17 March 2025
Improving Effectiveness and Saving Costs with AI Hybrid Contact Centre
AI Hybrid Contact Centre offers a smart solution by combining artificial intelligence and human agents to improve customer service efficiency while reducing operational costs.
Tel-Access
12 September 2024
Tel-Access Participation in the Indonesia Contact Centre Association (ICCA) Conference and Exhibition 2024
On 9-10 September 2024, Tel-Access proudly participated in the ICCA 2024 Conference and Exhibition, introducing innovative solutions in contact centre technology and unified communications.
Boy H Lubis
5 August 2024
Market Opportunity Analysis Report on AI Bots in Indonesia for Business Process Transformation in Companies
This report reviews the market opportunities for AI bots in Indonesia, with projected growth of 28.65% to USD 10.88 billion by 2030 and increased investment in business automation.
Tel-Access
12 September 2024
Tel-Access Participation in the Indonesia Contact Centre Association (ICCA) Conference and Exhibition 2024
On 9-10 September 2024, Tel-Access proudly participated in the ICCA 2024 Conference and Exhibition, introducing innovative solutions in contact centre technology and unified communications.
Tel-Access
24 April 2025
QRIS Surges: National Digital Payment Revolution Displaces Visa and MasterCard
This article discusses the rapid surge in the use of QRIS as a form of digital payment revolution in Indonesia, which has significantly begun to replace the dominance of international networks such as Visa and Mastercard.
Tel-Access
17 April 2025
How to Save Costs on Outsourced Call Centre Agents with AI Bots
This article discusses how the use of Artificial Intelligence (AI), particularly chatbots and voicebots, can be a revolutionary solution to reduce these costs without compromising service quality.
Tel-Access
14 April 2025
Improving Customer Service for Medium-Sized Businesses Through AI Chatbots
AI chatbot is an artificial intelligence-based computer program designed to simulate human conversation. Instead of simply providing automated responses, modern chatbots can understand context.
Boy H Lubis
18 March 2025
Whitepaper: Implementing AI Bots to Improve Loyalty and Productivity of Customer Care Agents
This white paper discusses how the implementation of AI bots can increase customer loyalty and help customer service agents become more productive and efficient in handling interactions.
Boy H Lubis
17 March 2025
Improving Effectiveness and Saving Costs with AI Hybrid Contact Centre
AI Hybrid Contact Centre offers a smart solution by combining artificial intelligence and human agents to improve customer service efficiency while reducing operational costs.
Tel-Access
5 August 2024
Market Opportunity Analysis Report on AI Bots in Indonesia for Business Process Transformation in Companies
This report reviews the market opportunities for AI bots in Indonesia, with projected growth of 28.65% to USD 10.88 billion by 2030 and increased investment in business automation.