Tel-Access Interactive Chatbot
Artificial conversation solutions for Contact Centre efficiency and effectiveness
Indonesia is one of the countries with the largest number of social media users in the world. This means that most of your consumers are active on social media. Are you ready to serve them there? CINTA (Chat Interaktif Tel-Access) is a chatbot solution designed to facilitate customer interactions through social media automatically, quickly, and efficiently.
Chatbots are commonly known as virtual agents that use Artificial Intelligence and Machine Learning technology to conduct conversations using audio or text media.
Generally, these chatbots are used in conversation systems for various practical purposes, such as customer service or providing information, but they can also be used for sales, quizzes, surveys, etc.
TEL-ACCESS CHATBOT FOR CONTACT CENTERS
Tel-Access chatbot is a virtual agent that functions in contact centre services. Tel-Access chatbot is a chat messaging/audio messaging platform in the form of simple conversations, information provision, and ticket management for customer complaints.
TEL-ACCESS INTERACTIVE CHATBOT FUNCTIONS
– Product information
– Receiving customer complaints (trouble ticket management)
ADVANTAGES OF USING TEL-ACCESS CHATBOTS FOR CONTACT CENTRES
Reducing the number of agents, saving costs
Consistent in providing information
Artificial Intelligence and Machine Learning Technology
Reducing Average Handling Time
Increasing sales
Improving customer satisfaction and company image
Able to operate a 24-hour contact centre service
Integrated with CRM
Well-managed information assurance
PLATFORM TEL-ACCESS CHATBOT (CINTA)
WA Chatbot
Telegram Chatbot
CHATBOT INTEGRATION WITH CRM & MOFFAS
One of the features of Tel-Access Chatbot is its integration with CRM in the Contact Center System. This means that every complaint submitted through the chatbot will automatically be recorded in the CRM system along with the identity (name, telephone number, email) of the customer who submitted the complaint.
By connecting to the CRM System, it will be very useful for companies to quickly monitor the follow-up process for these complaints.
To handle customer complaints submitted through the chatbot quickly, Tel-Access CRM is also equipped with the Mobile Field Force System (MOFFAS) feature, which serves to organise employees/field officers effectively and efficiently via smartphones.
Every customer complaint that comes into the CRM system will be forwarded to field officers via MOFFAS, so that field officers will know what work they need to do without having to come to the office, while the company can monitor and control the progress of the work done by field officers.
