ArtificiaI Intelligence for Social Media Management
Manage social media intelligently with AI technology. Automatic, fast, and efficient.
In the ever-expanding sea of information on social media, maintaining your company's presence is becoming an increasingly complex challenge. But don't worry. We offer solutions that will transform the way you interact online.
Why should you use Tel-Access AI Social Media Management?
For most companies, communicating through social media is a huge task when done manually. Therefore, the best solution is to utilise AI and bot technology to manage and simplify it.
The Advantages of AI and Bots in Social Media Management
Scalability
AI Bots can handle and respond to multiple users and questions simultaneously, automatically, 24 hours a day, non-stop.
Quick Response
AI bots can provide instant responses, reducing response times and giving users a positive impression of how responsive the company or organisation is to their issues.
Filtering and Sorting
AI bots can separate complaints based on the type of issue or level of importance so that they can be forwarded via workflow to the appropriate team for further handling.
Various AI Social Features
Tel-Access Media Management
Tel-Access Social Media Management AI Analytics Dashboard Display
AI Social Media Management Features Social Media
Social Media Data Analytics Dashboard
We provide data visualisation that can be used to analyse and understand social media platforms. Using this dashboard, users can track key metrics, identify trends, analyse sentiment, and gain important insights into user interactions, follower growth, and content engagement across various social media platforms such as Facebook, Instagram, Twitter, and others.
AI Social Media Management Features Social Media
AI Media News Management
In this digital age overflowing with information, AI Media News Management provides the answer to the challenge of monitoring online media and news. With advanced artificial intelligence, this innovative solution not only collects the latest summaries, but also provides in-depth sentiment analysis.
This information is displayed in an integrated manner within the same analytics dashboard. In addition, the system automatically identifies news that requires follow-up and integrates it into the ticketing system. Not only that, relevant news can also be easily reposted to social media, either directly by the administrator or through a bot.
Analytics dashboard display contains a summary of news items along with the sentiment surrounding them.
AI Social Media Management Features Social Media
AI Workflow for Social Media Management
Equipped with Management Workflow that functions to regulate the use/utilisation of media, receive complaints and suggestions, etc. Communication with constituents will be easier and faster and well managed.
All complaints/suggestions from various channels will enter the management workflow to be followed up with the live chat or chatbot feature so that the public can obtain the information they want.
Workflow Management Social Media
Ticketing System
Optimise your social media workflow management with our excellent features! Workflow management is equipped with a ticketing system, namely complaint/suggestion tickets originating from reports related to news channels (media) and social media.
The ticketing system has a notification feature that is set up on the media & social media analytics dashboard system.
These notifications may include:
✔ Tickets automatically responded to by a bot
✔ Tickets that must be responded to by an administrator
Wallboard
Built with cutting-edge technology, our wallboard enables companies to monitor news and information from social media in real time. The information on the news feed will then be entered into the activity/ticket and also graphically displayed so that management can easily view the summary.
Dashboard Summary
Next, when responses have been made via both the bot and the administrator, an overview graph of the tickets and responses can be viewed, such as:
✔ Number of tickets
✔ Input channel
✔ SLA
✔ Number of responses via bot
✔ Number of responses via admin/agent
✔ Etc.
Bot & Interactive Response
Ensuring a quick and efficient response, this bot is designed to handle tickets based on predefined settings and categories. Special tickets that cannot be answered by the bot can be responded to by an administrator.
Tel-Access Social Media Management Account Monitoring Display
AI Social Media Management Features Social Media
Account Monitoring
The account monitoring feature in our social media management has several important functions that help users or businesses to monitor, analyse, and improve the presence and performance of specific social media accounts. Here are some of the main functions of the account monitoring feature in social media management:
✔ Monitoring Account Activity
✔ Keyword Monitoring
✔ Addressing Criticism or Emergency Issues
✔ Team Collaboration
With the account monitoring feature embedded in our social media management platform, you can achieve greater success in managing and expanding your presence across various social media platforms. Enjoy significant increases in engagement and interaction with your audience, and maximise your business potential.
AI Social Media Management Features Social Media
WA Broadcast
A broadcast system is a communication method used to disseminate messages, information, or signals to a large number of recipients simultaneously.
The main function of a broadcast system is to send relevant information or messages to a wider audience or to many people at the same time. It can be used for various purposes, such as providing information about the latest programmes or products, branding or reputation, and others, depending on the needs.
WA Broadcast System Display