ServoBot
ServoBot simplifies business processes, making them more efficient and cost-effective.
We believe that our solution will greatly benefit your business. Therefore, we offer a free trial at no cost. Experience first-hand the convenience and efficiency provided by our servo bot.
What is a Servo Bot?
Artificial intelligence (AI)-based solution designed to improve call centre efficiency. With Servo Bot, companies can replace agents in handling customer service calls, making the process faster, more effective, and available 24 hours a day, 7 days a week.
See How Servobot Surpasses Its Competitors
ServoBot memanfaatkan teknologi AI canggih untuk memberikan dukungan pelanggan yang cepat, akurat, dan konsisten, yang membedakannya dari para pesaing.
Perbesar tampilan untuk melihat pebandingan Servo Bot dengan Pesaing
Advantages of Our Solutions
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Quick and Accurate Response answering customer questions and requests in real time
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Save up to 80% on operational costs with service automation that reduces your team's workload, allowing you to focus on more strategic tasks.
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Non-stop 24-hour service
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Easy integration with the various systems you use
Call Centre Challenges
High call volumes requiring rapid handling
Repetitive and time-consuming customer queries
Limited human resources to handle calls efficiently
The need to provide accurate and consistent answers to customers
The role of Servo Bot in overcoming these challenges
Using artificial intelligence (AI) to automatically answer customer queries
Managing high call volumes efficiently and smoothly
Providing consistent and accurate answers based on a customisable knowledge base
Reducing human workload and increasing overall call centre productivity.
Key Features and Capabilities of Servobot
Handling Automatic Calls
ServoBot can automatically handle incoming calls from customers.
This bot is equipped with the ability to listen to and understand customer questions quickly and accurately.
Can answer general questions and direct calls to human agents if necessary.
Knowledge-Based Integration
ServoBot has strong integration with the company's knowledge base.
This bot uses information from the knowledge base to provide consistent and accurate answers to customers.
The knowledge base can be updated and adapted to the company's needs.
Real-time customer service support
ServoBot provides real-time customer service support, without long waiting times.
Customers can quickly get answers to their questions and resolve issues without having to wait in long call queues.
Commands or instructions that can be adjusted very easily and quickly
This feature allows companies to easily configure the commands and instructions used by Servo Bot.
Commands and requests can be tailored to language that is easily understood by customers and relevant to the type.
Using NLP and Generative AI Technology
ServoBot uses Natural Language Processing (NLP) technology to understand the natural language used by customers in their questions.
The bot also utilises Generative AI to generate contextual and relevant responses based on customer queries.
Flow Determination of Roles and Knowledge in Servo Bots
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Operators define the role and nature of AI in serving customers through the Prompt Editor.
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Operator uploads a txt file containing knowledge or FAQs that will later be used as a reference by the AI in answering questions from customers.
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ServoBot is ready to receive calls containing questions or complaints from customers.
ServoBot Usage Flow
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Customers call customer service via web phone
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ServoBot, which uses Generative AI technology, will immediately respond to customer questions and complaints.
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Reports from each call containing voice recordings, text transcripts, and notes will be generated automatically and in real time.
Benefits of Using ServoBot
Operational Efficiency
Handling high call volumes quickly and smoothly, reducing customer wait times and improving service responsiveness.
Cost-effective
Handling high call volumes quickly and smoothly, reducing customer wait times and improving service responsiveness.
Consistency in Service
Providing consistent and accurate answers based on a continuously updated knowledge base. Ensuring that every customer receives the same excellent experience when resolving their queries.
Scalability
Can handle calls from multiple customers simultaneously, increasing call centre service capacity
Monitoring and Analysis
Providing reports in the form of call recordings and text transcripts for performance monitoring and further analysis, enabling companies to identify trends, customer needs, and potential areas for improvement.
Better Service Quality
Delivering a better customer experience with fast, accurate and up-to-date answers, improving customer satisfaction and building stronger relationships with the customer base.